Frequently Asked Questions

Ordering & Payment

Q: How do I place an order?
A: Simply browse our products, select your desired items, choose your size and color, and add them to your cart. When you're ready to checkout, follow the prompts to enter your shipping and payment information.

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.

Q: Is my payment information secure?
A: Yes, all payments are processed securely through Shopify's encrypted payment system. We never store your credit card information.

Shipping & Delivery

Q: How long will it take to receive my order?
A: Most orders are processed within 2-7 business days. Once shipped, delivery times vary depending on your location:

• UK: 3-5 business days
• Europe: 5-10 business days
• US: 7-14 business days
• Rest of World: 10-20 business days

Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by location.

Q: Can I track my order?
A: Yes, once your order ships, you'll receive a confirmation email with tracking information.

Products & Sizing

Q: How do I find the right size?
A: Each product page includes detailed size information. If you're between sizes, we generally recommend sizing up.

Q: What materials are your products made from?
A: We use high-quality materials for all our products. Specific material information is listed on each product page.

Q: Are your products sustainable?
A: We're committed to sustainability. Our products are made on demand to reduce waste, and we use eco-friendly materials whenever possible.

Returns & Exchanges

Q: What is your return policy?
A: We have a 30-day return policy. Please see our Returns & Refunds Policy for complete details.

Q: How do I initiate a return?
A: You can initiate a return through your account on our website or by contacting us at info@weeb00gie.com.

Q: Are swimwear items returnable?
A: For hygiene reasons, swimwear items are final sale and cannot be returned.

Contact Us

Q: How can I contact customer service?
A: You can reach our customer service team at info@weeb00gie.com. We aim to respond to all inquiries within 24-48 hours.

Q: Do you have a physical store?
A: We are currently an online-only store, but we occasionally participate in pop-up events. Follow us on social media for announcements.

Q: Can I modify or cancel my order after it's been placed?
A: Please contact us as soon as possible at info@weeb00gie.com if you need to modify or cancel your order. We'll do our best to accommodate your request if the order hasn't been processed yet.