Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Initiate a Return
You can initiate a return directly through your account on our website:
- Log in to your account
- Find your order
- Select "Request a Return"
- Follow the on-screen instructions
Alternatively, you can contact us at info@weeb00gie.com to request a return.
Return Shipping
Return shipping costs are the responsibility of the customer. When you initiate a return through our website, you'll be provided with the correct return address based on where your order was shipped from:
- For US orders: Printful Returns, 11025 Westlake Dr, Charlotte, NC 28273, United States
- For European orders: Printful Returns, Cukura iela 8, Riga, LV-1004, Latvia
- For UK orders: Printful Returns, Unit 33 Hawthorn Road, Eastbourne, East Sussex, BN23 6QA, United Kingdom
- For all other regions: Return to the Printful facility that originally shipped your order (this information will be provided during the return process)
Items sent back without first requesting a return will not be accepted.
Refunds
If your return is accepted, we'll send you a confirmation email, and your refund will be processed. Refunds will be issued to your original payment method.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Swimwear (for hygiene reasons)
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
For customers in the European Union, you have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day you received your goods. To exercise this right, you must inform us of your decision to cancel by a clear statement.
Questions?
If you have any questions about returns, please contact us at info@weeb00gie.com.